ON-LINE BANKING:

Q: I would like to know more about the on-line system and how it works.
A: Please click on the Frequently Asked Questions link to learn more about different features of the on-line system.

Q: I forgot my password and my account is locked. What do I do?
A: Your account will be locked after the third failed login. To reset a password and unlock an on-line account contact your local branch at 877-968-7828.

Q: I forgot the answers to my security questions. What do I do?
A: To reset security questions please contact our main office at 877-968-7828 or 585-544-9518, ext. 225 or 235.

AUDIO RESPONSE SYSTEM:

Q: I forgot my password. What do I do?
A: If the number of your unsuccessful tries does not exceed 2 (two) times, your account will not be locked and you will just need to reset your password. To reset your password please contact your local branch at 877-968-7828.

Q: My account is locked. What do I do?
A: Your account will be locked after the third unsuccessful attempt to access your account. If you need to unlock your account please contact our main office directly at 877-968-7828 or 585-544-9518, ext. 225 or 235. Your password can be reset at the same time, per your request.

VISA CARD SERVICES:

Q: If my VISA card is lost or stolen. Who do I contact?
A: To report lost and stolen VISA card please call 800-449-7728.

Q: I would like to get my VISA card information (balances, transactions, etc.)
A: For 24-hour cardholder service call 888-918-7740.

OTHER:

Q: How do I establish a direct deposit to my account?
A: To establish a direct deposit to your account you need to provide our R&T number and your account number to the direct deposit originator.
Our R&T number is 222382221.
If your account was opened before December 1st, 2007, please add the account type to the base account number – 000 for savings or 120 for checking. (For example, 1111000 or 1111120, where 1111 is the base account). This will ensure the deposit will go to the correct account. If your account was opened after December 1st, 2007, do not add the account type, just provide the account number you have.